Dear Customers,
The
Project XOXO team would like to express our most sincere apologies for any
delays in delivery you may have encountered.
Though
this may not quell your dissatisfaction, we feel that we owe you, our
customers, an explanation as to why the delay occurred.
Yesterday
morning, our suppliers of balloons and pastries were both late in their
deliveries despite repeated reminders and guarantees from them that they would
be prompt. As such, we received our goods 3 hours and 4.5 hours behind the time
agreed upon, setting in motion a backlog in the delivery of orders. In response
to the delay, we mobilized even more vehicles and manpower to try to reach
every one of your timings. Unfortunately it was not enough and resulted in late
deliveries for some of you. We are truly
sorry if you experienced a delayed receipt of your orders.
We
accept responsibility for not having responded to your queries (via email,
blog, facebook) regarding your orders promptly. This was poor management on our
part as nobody was left to contact customers when everyone available and every
vehicle in our possession was sent out to conduct internal and external deliveries
in order to clear the backlog of orders.
We
are truly sorry for the inconvenience we may have caused you and your
recipients. We seek your kind understanding regarding this issue. We hope that
you will accept our sincere apology and explanation. Nonetheless, should you feel
strongly about your case, please write back to us at projectxoxo2012@gmail.com and we will address
your grievances accordingly.
Once
again, we are deeply apologetic for any inconvenience you might have
experienced.
Sincerely,
Project XOXO 2012
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